TAFF RIVERSIDE PRACTICE
Canllawiau Mynediad i Gleifion
Cyhoeddwyd set o safonau gan Y Gweinidog Iechyd a Gwasanaethau Cymdeithasol ym mis Mawrth 2019 a'u nod yw codi a gwella'r lefel o wasanaeth mae cleifion yn ei gael gan eu Meddygfeydd Teulu yng Nghymru. Mae Taff Riverside Practice yn cydnabod fod mynediad yn chwarae rhan allweddol ym mhrofiad y claf.
Mae’r safonau fel a ganlyn ac mae Taff Riverside Practice yn ymrwymo iddynt; ) Rhaid i’r contractwr –
(A) Cael system ffôn gyda swyddogaeth recordio ar gyfer llinellau sy'n dod i mewn ac allan, sy'n pentyrru galwadau ac yn caniatáu dadansoddi data galwadau.
(B) Cael neges cyflwyniad ffôn wedi’i recordio’n ddwyieithog yn Gymraeg a Saesneg nad yw’n para mwy na 2 funud.
(C) Sicrhau bod cleifion a chartrefi gofal yn gallu archebu presgripsiynau rheolaidd yn ddigidol.
(D) Am gyfnod yr oriau craidd, sicrhau bod cleifion yn gallu gwneud cais digidol am apwyntiad nad yw’n frys neu alwad yn ôl, a bod y trefniadau llywodraethu angenrheidiol ar waith ar gyfer y broses hon.
(E) Rhoi cyhoeddusrwydd i wybodaeth drwy adnodd ar-lein y practis ar—
(i)y gofynion mynediad a nodir ym mharagraff hwn, a
(ii)sut y gall cleifion—
(aa)cael mynediad at wasanaethau’r contractwr, a
(bb)gofyn am ymgynghoriad brys, arferol ac uwch.
Dr J Williams, Dr L Durai Dr F Tuma
Taff Riverside Practice, Welington Street, Canton, Cardiff CF11 9SH
Tel: 02920 803200
TAFF RIVERSIDE PRACTICE
(F) Cynnig ymgynghoriad yr un diwrnod ar gyfer—
(i)plant dan 16 oed gyda chyflwyniadau acíwt, a
(ii)cleifion sy’n cael eu brysbennu’n glinigol fel rhai sydd angen asesiad brys,
(G) Cynnig apwyntiadau y gellir eu harchebu ymlaen llaw yn ystod oriau craidd; a
(H) Cyfeirio cleifion yn weithredol at wasanaethau priodol—
(i)ar gael gan aelodau clwstwr y contractwr,
(ii)a ddarperir neu a gomisiynir gan y Bwrdd Iechyd Lleol, neu (iii)ar gael yn lleol neu'n genedlaethol.
(2) Rhaid i’r contractwr hunanddatgan yn chwarterol bod y gofynion yn is-baragraff (1) wedi’u bodloni ac os gofynnir iddo fod yn barod i ddarparu’r dystiolaeth i’r Bwrdd Iechyd Lleol yn ôl y gofyn
Dr J Williams, Dr L Durai Dr F Tuma
Taff Riverside Practice, Welington Street, Canton, Cardiff CF11 9SH
Tel: 02920 803200
TAFF RIVERSIDE PRACTICE
Access Standards for Patients
A new set of standards were announced by the Minister for Health and Social Services in March 2019 that are aimed to raise and improve the level of service for patients in Wales from their GP practices. Taff Riverside Practice recognise that access plays a major role in the experience of a patient.
The standards are as follows and Taff Riverside Practice is committed to them.
(A) Have a telephone system with a recording function for incoming and outgoing lines, that stack calls and allows for the analysis of call data.
(B) Have a telephone introduction message recorded bilingually in Welsh and English that in total lasts no longer than 2 minutes.
(C) Ensure that patients and care homes can order repeatable prescriptions digitally.
(D) For the duration of core hours, ensure that patients can digitally request a non-urgent appointment or a call back, and that the necessary governance arrangements are in place for this process.
(E) Publicise information via the practice’s online resource on —
(i) The access requirements specified in this paragraph, and
(ii) (ii)how patients can— (aa)access the contractor’s services, and
(iii) (bb)request an urgent, routine and advanced consultation.
(F) Offer a same day consultation for—
(i)children under 16 with acute presentations, and
(ii) patients clinically triaged as requiring an urgent assessment.
(G) Offer pre-bookable appointments to take place during core hours; and
(H) Actively signpost patients to appropriate services—
(i)available from the members of the contractor’s cluster.
(ii)provided or commissioned by the Local Health Board, or
(iii)available locally or nationally.
(2) The contractor must self-declare quarterly that the requirements in sub-paragraph (1) have been met and if requested be prepared to provide the evidence to the Local Health Board as required.
Dr J Williams, Dr L Durai Dr F Tuma Taff Riverside Practice, Welington Street, Canton, Cardiff CF11 9SH Tel: 02920 803200